为了响应中央高端智能制造对外交流的号召以及解决传统制造业数字化战略的转型过程中遇到的“互联网生态下运营渠道”的问题，“数据处理”的问题，“从研发制造与售后服务的衔接”的问题，国际策展公司Banyan Wisdom主办的第三届世界制造业数字化转型官与客户服务峰会2019 携150位制造业500强的首席数字官，IT数字化总裁，客户服务总裁，售后总监于三月十一日-三月十二日成都费尔蒙大酒店召开。参展赞助单位为国内外知名软件，数据服务及云服务。参会代表分别来自美国，欧洲，新加坡，日本和中国，其中50%来自于全球总部。
-- 最前沿的SLM, AI, 现场服务维修APP,数据管理，云服务，备件物流，咨询公司的展台参观
高级工程师，中国信息化专家库专家，江苏省 “333高层次人才培养工程”人员，国家两化融合管理体系参与起草人员，江苏省企业信息化专家组成员，曾任徐工重型计算机研究所副所长，现任徐工集团信息化管理部部长，首席信息官。先后荣获“2010年中国制造业杰出CIO”、“十一五”两化融合十佳人物”、“2010年推进两化融合领军人物”、“2011年度最具价值CIO”、“十大推动人物” 、“2012年度中国优秀CIO”等荣誉称号。负责制定了徐工集团信息化“十二五”战略规划并实施，拥有13余年的大型企业IT规划和实施部署经验，企业信息技术开发应用知识深厚，具有很高的信息化前瞻性和创新能力。在张启亮同志的负责下，建设完成徐工集团全价值链一体化管控平台，包含ERP、CRM、SRM、MES、HR、DMS、BI、等系统，综合效益显著，2011年上线国内行业首家集采信息化平台，2012年电子商务促成销售20亿元，建成行业内的首家物联网应用研发中心，搭建多个徐工全球化的信息化平台，目前徐工的信息化整体水平达到国内领先，部分达到国际先进水平。张启亮发表4篇核心论文，76项软件著作权，3项发明专利，1项国家级成果一等奖，2项部级成果一等奖，多次获得国家级信息化荣誉。
德国海德堡(Heidelberger Druckmaschinen AG)数字业务及服务部总负责人、董事会成员Ulrich Hermann 教授
Subscription Economy - How we Shape the Digital Future
- Data is the strategic asset for digital business models
- Customers struggle to evaluate effect of value offering on profits
- Analog Business is all about producing and selling a better product on marginal cost
- A digital business model requires disruption of the analog model
- Revenue will grow. If we make us depend on Utilization not Units
- Shifting Sales Approach to Manage Customer Journey
- Typical faults and roadblocks and key steps to shape your digital future
瑞士迅达集团服务部总负责人 – Pascal Lancelot 先生，迅达中国高级副总裁 – Matthew Biskaduros 先生
Using AI to Move From Reactive To Proactive and Predictive Service Models
德国西门子医疗系统集团 – 客户服务部 物流管理全球高级副总裁 – Frank Debus 博士
The Digital Transformation of Service Supply Chains
Service Supply Chains have been digital since years. But new technologies and trends in digitalization are offering new opportunities for new supply chain models and to further shape supply chain processes for responding to growing customer expectations. In this session we will share our view on digital trends and share how Siemens Healthineers is leveraging these opportunities to enhance digitalization in Service Supply Chains
Key drivers in digitalizing Service Supply Chains
Why is that an opportunity for Service Supply Chains
What are the key success factors of digitalization
How does the digital transformation of Service Supply Chains create customer intimacy
青岛海尔集团海外服务部总负责人 – 王岩 先生
Aug,2004-Dec,2004 Haier Quality Director
– Responsible for quality assurance and improvement of the washing machine products
June,2011-July,2013 Haier Overseas Technical and Quality Director
– Responsible for Haier overseas service technical and quality support
June,2013-July,2014 Haier Europe Service Director
– Responsible for service management of Haier European
Aug,2014-Today Haier Overseas Service Senior Director
– Responsible for the overseas service system construction, service process optimization and service experience improvement
广西柳工 - 后市场事业部副总经理 陈宏先生
Digital Innovation in Parts Logistics
瓦锡兰芬兰有限公司数字化产品开发副总裁，总负责人 – Mikko Tepponen 先生，
Digital Strategies Today -- How Digital Transformation is Revolutionizing the Service Business
World around us is changing faster than ever. Building the right strategic response to deal with the changes is now an even more paramount than ever. In this presentation we will explore some of the key changes affecting the industries and some of the strategic responses that W?rtsil? has taken to address those with concrete examples. Key focus will be on identifying key digital actions and strategies to implement to make some of the changes possible.
Key trends and phenomena driving changes in industry
Organizing for digital – What is best for you
Getting closer to customer – co-creation & digital
Getting all out the engine – driving efficiencies through digital
It’s all data – How data needs to become your new treasure
芬兰科尼集团技术执行副总裁Juha Pankakoski 先生
Leveraging IoT, Digital Transformation and Big Data
Bio: Juha Pankakoski is the Executive Vice President, Technologies in Konecranes Plc. He is also a member of the Group Executive Board. Konecranes Technologies organization is responsible for innovating, researching, creating, supporting and evaluating components, modules, and concepts used in product designs and configurations, solutions that make our products smarter & connected with their surroundings, and IT tools and services that Konecranes provides to its customers and uses to run business processes. Juha Pankakoski has worked at Konecranes since 2004. He has previously held several management positions in business operations and development at Konecranes, both in Service and Equipment. Juha has a M.Sc. (Eng) degree and an eMBA. Before joining Konecranes Juha worked in telecommunications and IT.
Integrated IoT into the Service Business -- How Digital Transformation will Revolutionize the Future Service Business and Expanding the Customer Relationship to Grow Top-Line Revenue
Maturity of a service business or “Where are you with your organization and trough which phases do you have to go?”
Disruption of our service business through IoT: Will the current rules and business models still be the same in 5 years?
Future success factor “Who owns the data will win the service” – What does that mean for your service
From Remote to Big Data Services - What are the possibilities the new technologies are giving us for our service offerings?
Growing the business – New chances trough integration of new technologies into your service offerings and your customer communication
德国机械设备制造业联合会 总裁兼董事总经理 拉杰什·纳特(Rajesh Nath)先生
Is Industry 4.0 just a Buzz in India
Bio: Mr. Rajesh Nath has more than 27 years of experience working in various industries in Germany and India. He is accorded the "Cross of the Order of Merit" - highest civilian award from the German President, for promoting Indo-German Trade. He has a degree in Bachelor of Engineering (Mechanical) with distinction. He also has a Business Management Degree (First Rank, Gold Medal). Further he did an International Business Program from the reputed Indian Institute of Management (IIM), Joka in 2004. Mr Nath joined the Indian office of The German Engineering Federation (VDMA) as General Manager in 1999. He was appointed Director of the company in 2002. Since 2008, he is heading the organisation as Managing Director. During this period the export of German machinery to India has increased almost 6 folds and the number of VDMA members in India now stands at around 550. Mr Nath started his professional career in Germany with Rheinische Kalksteinwerke, Wülfrath where he worked from 1991 – 1993. He then joined KHD Humbold Wedag, Koeln in Environmental Technology Division and worked there from 1993 till 1997. Mr. Nath is a Fellow Member of International Council of Consultants, Member of Institution of Engineers in India, Fellow member of Mining, Geological and Metallurgical Institute (MGMI) and other well know bodies in India. He is also actively involved in social work with the NGO – KADAM which provides livelihood solutions to women and youth in the rural areas.
丹麦福斯分析仪器公司 亚洲服务部总负责人，副总裁 Steven Tu 先生
The New Era of Field Service - How can you use change management to keep pace with the latest trends in Technology
Bio: Mr. Steve Tu, Vice President Service, Foss Asia. Steve has been working in the area of technology service for over 20 years in different roles. As VP Service, Steve is leading the field service teams in countries of Asia region at FOSS Analytics A/S who is the #1 supplier of analytical instruments for the food/agri sectors . In addition he has established and now is heading the company’s global support center of CA products line and Asia technical team of NIR/FTIR products line to efficiently serve the area with high business growth rate. Steve takes responsibility for service related initiatives and projects with the goal to improve customer satisfaction, employee satisfaction and to increase efficiency of the service organization.
康明斯中国区车联网与数字业务总经理 唐浩诚Steven Tang 先生
Digital Transformation in Traditional Manufactory Company
How digital transfer customer experience of traditional manufactory products
How digital empower core business unites
How digital enable new business model for traditional manufactory company, and how to compete with internet company
The Business Model Change due to the Digitalization
Bio: - Chief Digital Officer – APAC – Saint Gobain
- Ecommerce Head – China – ABB
- 2014-2016 Gold Partner Award – Alibaba.com
- 2015 Best Pioneer Managers – gongkong.com
- Vice President – Shanghai E-Commerce Association
Digital Transformation and Information Technology in Automotive Manufacturing Industry in China
Bio: Mr. Harry Qi, Sr. Manager Digital Technology of BMW Brilliance Automotive Ltd., graduated from the Institute of Disaster Prevention of China in Automation. With over 15 years of Information Technology experience in Automotive industry, he has been responsible for multiple roles and management positions like Sr. Manager IT Infrastructure & Operations, Data Privacy Protection Officer and current in the position of Sr. Manager Digital Technology in BMW Brilliance Automotive Ltd.
Start from 2015, he leading the team in BMW Brilliance Automotive established the IMC(Innovation Management Council),which started the digitalization transformation journey in the company. As one of the prove of the achievements, BMW Brilliance Automotive Ltd. won the award from IDC China for Leading Company Digitalization Transformation in Nov. 2016.
Today he is responsible for realizing the digital technologies implementation in the company in R&D, Manufacturing, Sales and buildup digital modern working environment. As important of the competences shift, develop a digital competences team, “fail fast, learn fast, fix fast” culture transformation in the organization.
冠捷科技, 全球客户服务负责人, 助理副总裁, 林凯剑Douglas Lim先生
Optimizing Customer Experience by Using Standard Operating Procedures
Bio: Over the years, I had about 18 years of working experience in the Aftersales Service sector, spanning different industries (Banking, IT, Home Appliances, Mobile, and Industry Hardware), and likewise different company and country cultures (local Singaporean, Japanese, Korean, American, European, Taiwanese and Chinese). I have intensive knowledge in Aftersales framework, SOPs, KPIs, BPM, OBM and ODM support, cross-culture and cross-industry management, and Change Management.
美国雅培公司Abbott Laboratories, 亚太战略服务总监，Joseph Chua 先生
The intersection of technology and customer experience in the field – How to change and adapt to growing customer expectation
Bio: Joseph Chua has 21 years of experiences in Healthcare industry, worked in various function from Business Development, Healthcare informatic consultation to Service operation, in difference multinational companies. For past 6 years, Joseph has been leading the countries service team, driving commercial and operation excellence, which delivered customer satisfaction and revenue growth for the service business.
Recently, Joseph took on a new role with Abbott as Strategic Service Senior Manager, APAC region, with the responsible to implement and maintain the effectiveness of service operation system, and develop service strategies for the region as enabler to drive grow. Field Service optimization is one of the key area to deliver productivity & customer delight, by leveraging Lean processes, Technology and Data Analytics.
Joseph Chua graduated with a Bachelor of Engineering in Electrical and Electronics from the University of Hertfordshire, UK in 1996.
Prior to his leadership positions in Abbott Laboratories, Joseph Chua was the Country Service Manager & Informatic Business Manager for GE Healthcare, Asean. Prior that he was Image management Consultant for Siemens Healthcare, Asia Pacific and Business Manager for Agfa Healthcare, Asean.